FREQUENTLY ASKED QUESTIONS
Explore Frequently Asked Questions
Welcome to our FAQ page – your go-to resource for answers to commonly asked questions. Here, you’ll discover solutions to queries about our products, services, policies, and more. Whether you’re seeking clarification on our offerings or assistance in navigating through them, our FAQ page is designed to provide clarity and ease every step of the way. Explore the wealth of information available here and empower yourself with the knowledge you need.
Questions and Answers
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What is your return policy?
Please read the products’ descriptions for details… Read more.
How can I contact customer support?
You can reach our customer support team through our Contact Us page.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, and PayPal for online payments. (EFT available for larger transactions.)
How do I track my order?
To track your order, simply log in to your account and go to the “Order Status” page. You can find real-time updates on the location and status of your order there.
What is the shipping cost for my order?
Please Contact Us for a quote on freight.
How do I reset my password?
If you’ve forgotten your password, you can reset it by visiting our “Forgot Password” page and following the instructions sent to your registered email address.
Can I change or cancel my order after it's been placed?
Cancellations and returns are possible if the shipment has not left the place of origin. Restock charges may apply. Please contact our customer support at support@woodgrab.com immediately to request changes or cancellations.